Adapanthiya Refund Policy

Adapanthiya Private Limited is committed to delivering a high-quality learning experience for all our users. Our refund policy is designed to maintain trust and fairness while balancing the unique nature of our self-learning platform. Please read the following terms carefully.

1. General Refund Policy

1.1. No Refunds Policy:

By default, Adapanthiya does not provide refunds for purchased courses. All purchases are final, ensuring instructors receive fair compensation for their content.

1.2. Exceptions for System/Platform Errors:

Refunds may be issued only under the following circumstances:

• The course provided does not match the course title, description, or instructor name due to a system or platform error.

• The user must notify Adapanthiya of such errors within 7 days of purchase for eligibility.

1.3. Instructor-Approved Refunds:

Instructors may choose to explicitly allow refunds based on course quality. In such cases:

• The instructor’s refund policy will be specified on the course purchase page.

• Refund requests must be submitted within 14 days of purchase.

• The user must provide a clear explanation of why the course failed to meet expectations
  (e.g., incomplete content, misleading descriptions, or technical issues).

2. Refund Request Process

2.1. Eligibility Check:

• Before initiating a refund request, ensure it aligns with the exceptions outlined above.

• Refunds are not applicable for:

  • Change of mind.

  • Completion of the course and dissatisfaction post-completion.

  • Accessibility issues caused by user-side technical limitations.

2.2. Request Submission:

To request a refund:

• Log in to your Adapanthiya account.

• Navigate to the Contact Support section.

• Provide the following information:

  • Course title and purchase details.

  • Reason for requesting a refund.

  • Evidence supporting the claim (if applicable).

2.3. Processing Timeline:

• Refund requests are reviewed within 5-7 business days.

• Approved refunds will be refunded to your original method (payment initiated method/ media) of payment within 14 business days.

2.4. Resolution in Case of Disputes:

If a refund request is denied, users may escalate the issue by contacting Adapanthiya’s grievance resolution team at support@adapanthiya.com.

3. Additional Terms

3.1. Adapanthiya Credits:

In certain cases, instead of a refund, users may receive Adapanthiya credits for future course purchases.

3.2. Policy Updates:

Adapanthiya reserves the right to amend this policy at its discretion. Changes will be communicated via email and updated on our website.

3.3. Governing Laws:

This refund policy adheres to the laws of Sri Lanka, under which Adapanthiya Private Limited is registered.

If you have questions or need assistance, contact us at support@adapanthiya.com.